The problem
Why knowledge retrieval (rag) is hard to get right
Your answers exist — in wikis, tickets, contracts, and the heads of a few senior people — but finding them takes a search expedition or a Slack interruption. Naive RAG demos well and fails in production: stale content, missing citations, and answers that ignore who's allowed to see a document. The challenge is retrieval that stays fresh, cites its sources, respects permissions, and is actually grounded rather than guessing.
How we build it
01
Retrieval that stays fresh
Ingestion and indexing tied to your live sources, so the assistant answers from the current document, not last quarter's copy.
02
Citations and grounding checks
Every answer carries source links, and grounding evals catch the cases where the model would otherwise wander off-document.
03
Permission-aware access
Retrieval respects your access controls, so an answer never leaks content the asker isn't entitled to see.
04
Evaluation against real questions
Eval sets built from the questions your people actually ask, run on every change so quality is measured, not assumed.
The outcome
People get a cited, current answer in seconds instead of a search expedition — grounded in the right documents, scoped to what each person is allowed to see.
Related
Key concepts
More use cases